Quality & Non-Conformity Platform
Every deviation becomes a process improvement, not a one-off fix.
CI QCM gathers every non-conformity into a single flow — from your own people and directly from your customers — and carries it through finding, investigation and corrective action plan.
Rolling out with companies in production and food manufacturing
Problems we solve
Every production line has deviations. What happens next makes the difference.
These are losses nobody quantifies at the time, because they never appear as a cost line. They show up later — in scrap, in complaints, and in the hours spent on remediation.
Reports lost between channels
Non-conformities travel by email, phone and hallway conversation. Nothing in a single place.
Small deviations that add up
A returned batch, a recipe applied approximately, a parameter not checked in time.
The cause is already lost
By the time the problem is noticed, the cause sits somewhere back between shifts and departments.
The product gets fixed, not the process
The incident is closed and the process that produced it stays exactly as it was.
Work instructions left un-updated
A process change nobody carried through into the instruction people actually follow.
Investment decisions made on instinct
Equipment is replaced under the pressure of the last incident, not on the basis of history.
Audit documentation assembled in a rush
The file gets built the week before the auditor's visit.
Key Features
A complete route for every non-conformity, not a log of incidents.
Every non-conformity in a single flow
Reports come in through forms — from employees inside the company and directly from customers. Nothing is lost between emails, phone calls and hallway conversations.
Powered by form intake, internal and from customers
From finding to corrective action plan
The finding establishes exactly where the deviation occurred. The investigation report identifies the machine or element that caused it and records the immediate corrections. The corrective action plan closes it out.
Powered by the standard non-conformity route
Investment decisions built on data
As the data accumulates, reporting surfaces the patterns. You see clearly whether a given machine or a given process step repeatedly generates losses.
Powered by reporting per machine and process step
Where CI QCM differs
The difference between repairing a product and repairing the process that produced it.
A classic register records the incident and closes it. CI QCM works at the level of process detail — where the quality of the finished product is actually decided — and carries every deviation through to its cause and to the actions that take it out of the process.
Works at the level of process detail
That is where finished-product quality is decided, not at final inspection.
Customer reports, not just internal ones
Customer complaints enter the same flow as deviations raised by your own people.
The cause tied to a machine or element
The investigation report identifies what caused the deviation and records the immediate corrections applied.
Corrective actions, not momentary fixes
The step that turns a solved incident into a problem that does not come back.
Standards built into the way you work
The requirements of international quality standards, plus a form generator built specifically to meet them.
Connected to the rest of the Coreidon ecosystem
Equipment maintenance, project management, HR and business intelligence, on the same platform.
How it works
From a report to a changed process, in four steps.
The line operator, the quality manager and management work on the same information, in real time. Each person sees the tasks that fall to them at every stage of a non-conformity — from phone, tablet or PC.
The report enters the flow
Through a form, from an employee or straight from the customer. It all lands in the same place.
The finding is recorded
Exactly where the deviation occurred is established.
The investigation report identifies the cause
The machine or element that caused it, together with the immediate corrections applied.
The corrective action plan closes the loop
The process changes, and the recurrence rate drops from one month to the next.
Based on concrete cases inside organisations
CI QCM did not start from a procedures manual, but from what actually happens inside an organisation.
The challenge in a product like this is not the technical part. The essence is understanding what actually happens inside an organisation: the gap between the theory in the procedures and the real decisions an operator makes when the situation demands it. It means looking past the reports presented in meetings, straight at the quiet inefficiencies the team has come to tolerate out of habit.
That is where CI QCM started. From concrete cases, and from losses nobody recorded anywhere as a cost line, because there was nowhere to record them: a returned batch, a parameter not checked in time, an instruction left un-updated after the last process change.
- Bakery
- Food manufacturing
- Production
- Quality & audit
Beyond production
A non-conformity can be the deficiency of a process in any department.
If they were raised in time and entered an action plan, each such deviation would turn into a real improvement in how your departments work. The same logic, applied outside the production hall.
An order taken down wrong
A process deviation that starts in sales and reaches the customer before anyone notices it.
A goods receipt done superficially
A check that was not made on intake and only shows up in the finished product.
An instruction left un-updated
The process changed, the document did not. The deviation repeats at every run.
See the complete flow on a real case from your own company.
Book 30 minutes with a Coreidon consultant. We will take a real non-conformity from your company and walk the full route with you, from the initial report to the corrective action plan.